Humble beginnings
We are here to offer new possibilities. For you and your dog.
Dog.U was born from the idea of improving the relationship between pet owners and their animals through innovative and high-quality products.
Our mission is to strengthen that relationship and make every walk an unforgettable experience for both.
Our accessories are designed to promote mutual interaction and enjoyment between humans and pets, showcasing how life is better together. Each of our products are thoughtfully designed in every detail to improve the connection between them and make every walk a special moment.
ABOUT OUR PRODUCTS
We ship all over European Community. Consult the value and deadline for shipping to your location.
You will receive the coupon through the email registered on our website.
Don't forget to check your spam folder.
It is very important to check the items you have chosen before completing your order. This will ensure that the products reach you faster. But if by any chance you need to make any changes to the order after the purchase is complete, please contact our team at info@dogu.store immediately.
Dog.U will internally check the status of your order so that we can assess whether the issue can be resolved before it is shipped to you.
Our products under go strict quality control. But if a product arrives damaged, please contact us at
info@dogu.store and we will solve the problem immediately.
Yes. You have up to 14 days to return your item. Upon receipt of the order, we will inspect the product and issue a refund. The cost of transport will not be refunded.
To start the return process you must send an email to info@dogu.store
At Dog.U, we stand behind the quality of our products and want to ensure your complete satisfaction. That's why we offer a hassle-free product exchange process. If for any reason you are not satisfied with your purchase, simply send an email to info@dogu.store to initiate the exchange process. We will happily provide you with a free replacement product to meet your needs."
ABOUT YOUR ORDER
You can also check the size indication for each size on the chosen product tab. But remember that just like you, each dog / cat is unique and has singularities.
To get a product that fits perfectly on your pet's body, check the measurements of the desired product and compare with the measurements of your dog/cat's body. This will ensure the receipt of the ideal product, with much more comfort for him.
If you still have questions, contact us at info@dogu.store providing as much information as possible about
your best friend (weight, breed, size, etc.) and our team will help you !
Our products are developed with the aim of offering comfort and safety for your pet inside and outside the house. You will receive your order properly packaged, with the affection you and your best friend deserve.
To preserve the quality and aesthetics of your products, follow the instructions below:
- As they are products made with a variety of products, wash them with running water and neutral soap after
contact with the beach, river or any other environment outside of routine
walks.
- You can wash your walking accessories, clothes and beds in the washing machine, but always select the “delicate items” option.
- After washing any product, let it dry naturally in an airy environment, without exposure to the sun.
- When arriving from the walk, store the equipment in a place out of reach of your dog. Bites can compromise product functionality and ride safety.
Our products under go strict quality control. But if a product arrives damaged, please contact us at
info@dogu.store and we will solve the problem immediately.
Yes. You have up to 14 days to return your item. Upon receipt of the order, we will inspect the product and issue a refund. The cost of transport will not be refunded.
To start the return process you must send an email to info@dogu.store
At Dog.U, we stand behind the quality of our products and want to ensure your complete satisfaction. That's why we offer a hassle-free product exchange process. If for any reason you are not satisfied with your purchase, simply send an email to info@dogu.store to initiate the exchange process. We will happily provide you with a free replacement product to meet your needs."