Shipping policy

SHIPPING

All orders placed before 15h will be handed to our preferred carrier the same day. Orders will be delivered within approximately 2-4 working days.

A tracking email will be sent to the email address submitted with the order when the order ships.

NOTE: Although it is our goal to deliver within the above mentioned lead times, delivery dates are not guaranteed as shipments are handled by third parties.

 

PRICES

COUNTRY DELIVERY TIME PRICE FREE IF
Spain 1-3 Working day 3,99€ +19€
Spain Islands 1-3 Working day 10,99€ +59€
UE Zone 01 2-5 Working day 11,55€  +59€
UE Zone 02 2-5 Working day 25,30€ +169€
UE Zone 03 3-6 Working day 39,90€ +279€

 

EU Zone 01: Austria, Belgium, Czechia, Denmark, Germany, Hungary, Ireland, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, France, Italy

EU Zone 02: Croatia, Estonia, Greece, Latvia, Lithuania, Romania, Sweden

EU Zone 03: Bosnia and Herzegovina, Serbia

 

RETURN POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@dog.store.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@dog.store.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too..