FAQ

About your order

We ship all over European Community.
Consult the value and deadline for shipping to your location.

You will receive the coupon
through the email registered on our website. Don't forget to check your spam folder.

It is very important to check the items you have chosen before completing your order. This will ensure that the products reach you faster. But if by any chance you need to make any changes to the order after the purchase is complete, please contact our team at info@dogu-u.eu immediately.

Dog.U will internally check the status of your order so that we can assess whether the issue can be resolved before it is shipped to you.

Our products undergo strict quality control. But if a product arrives damaged, please contact us at
info@dog-u.eu and we will solve the problem immediately.

Yes. You have up to 14 days to return your item. Upon receipt of the order, we will inspect the product and issue a refund. The cost of transport will not be refunded.

 To start the return process you must send an email to info@dog-u.eu.

Yes. You have up to 14 days to return your product. When we receive the order, we check the product and send you the new product.

 To start the return process you must send an email to info@dog-u.eu.

About out products

You can also check the size indication for each size on the chosen product tab. But remember that just like you, each dog / cat is unique and has singularities.

To get a product that fits perfectly on your pet's body, check the measurements of the desired product and compare with the measurements of your dog/cat's body. This will ensure the receipt of the ideal product, with much more comfort for him.

If you still have questions, contact us at info@dog-u.eu providing as much information as possible about
your best friend (weight, breed, size, etc.) and our team will help you !

Our products are developed with the aim of offering comfort and safety for your pet inside and outside the house. You will receive your order properly packaged, with the affection you and your best friend deserve.

To preserve the quality and aesthetics of your products, follow the instructions below:

- As they are products made with a variety of products, wash them with running water and neutral soap after
contact with the beach, river or any other environment outside of routine
walks.

- You can wash your walking accessories, clothes and beds in the washing machine, but always select the “delicate items” option.

- After washing any product, let it dry naturally in an airy environment, without exposure to the sun.

- When arriving from the walk, store the equipment in a place out of reach of your dog. Bites can compromise product functionality and ride safety.

Wholesale

Contact info@dog-u.eu and request a visit or online meet.

All products undergo strict quality control and have unique designs. We develop accessories with the aim of
raising the quality of life of the pet inside and outside the house.

We do not use plastic in any walking equipment. All have a zinc alloy finish and an ultra-woven polyester ribbon, ensuring much more shine in the print and resisting traction.

With Dog.U , you will be able to offer your customers a portfolio of high quality products, with differentiated, elegant and functional aesthetics.